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Privacy Policy

Last updated: 10 March 2026

1. Introduction

Axiom Valley Limited (“we”, “us”, or “our”), a company registered in England and Wales (Company No. 16986624) with its registered office at Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE, is committed to protecting the privacy and security of your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website at https://axiomvalley.com or interact with us in the course of our business. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

2. Data Controller

The data controller responsible for your personal data is Axiom Valley Limited. If you have any questions about this policy or our data practices, please contact us at: contact@axiomvalley.com.

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information you provide directly

  • Contact form submissions: name, email address, and any information you include in your message.
  • Business correspondence: information exchanged during business discussions, proposals, and contract negotiations.

3.2 Information collected automatically

  • Website analytics data: anonymised or pseudonymised data such as pages visited, time spent on pages, referring URLs, browser type, device type, and approximate geographic location (country/region level).
  • Cookies and similar technologies: essential cookies required for website functionality and, with your consent, analytics cookies to help us understand how visitors use our site. See Section 8 below for details.

4. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases:

  • To respond to your enquiries (legal basis: legitimate interest / performance of a contract) — when you submit a contact form or email us, we use your data to respond and, where applicable, to discuss potential engagement.
  • To improve our website (legal basis: legitimate interest) — we use anonymised analytics data to understand how our website is used and to improve its content and performance.
  • To comply with legal obligations (legal basis: legal obligation) — we may process data where required by applicable law, regulation, or legal process.

5. Data Sharing

We do not sell, rent, or trade your personal data to any third parties.

We may share your data only in the following limited circumstances:

  • Service providers: trusted third-party processors who assist in website hosting, analytics, and form processing (e.g., Cloudflare, Web3Forms). These providers are contractually bound to process your data only on our instructions and in compliance with applicable data protection law.
  • Legal requirements: where we are required to disclose data by law, regulation, legal process, or enforceable governmental request.

6. International Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO) or reliance on an adequacy decision.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form data: retained for up to 12 months after our last interaction, unless a business relationship is established.
  • Client data: retained for the duration of the engagement and for a period of 6 years thereafter in accordance with HMRC requirements and limitation periods under English law.
  • Analytics data: anonymised analytics data may be retained indefinitely as it does not constitute personal data.

8. Cookies

Our website uses the following types of cookies:

  • Strictly necessary cookies: required for the website to function correctly. These cannot be disabled.
  • Analytics cookies: used to collect anonymised data about website usage. These are only set with your consent.

You can manage your cookie preferences at any time through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

9. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right of access — to request a copy of the personal data we hold about you.
  • Right to rectification — to request correction of inaccurate or incomplete data.
  • Right to erasure — to request deletion of your data where there is no compelling reason for continued processing.
  • Right to restriction — to request that we restrict the processing of your data in certain circumstances.
  • Right to data portability — to request a copy of your data in a structured, commonly used, machine-readable format.
  • Right to object — to object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at contact@axiomvalley.com. We will respond to your request within one month of receipt.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.